Our Privacy Policy

This Privacy Policy explains how FitMetrics AI LLC ("Company," "we," "us," or "our"), the owner and operator of FitMetrics ("FitMetrics," "Platform," or "Service"), collects, uses, shares, and protects personal and business information of users who access or use our platform.

By using FitMetrics, you agree to the terms of this Privacy Policy. If you do not agree, do not use the platform.

Effective Date: April 14, 2025

Company Information

Legal Entity: FitMetrics AI LLC
Registered Address: 1207 Delaware Ave #3302, Wilmington, DE 19806, United States
Contact Email: support@fitmetrics.ai
Designated Representative: Xenios Charalambous

Scope of Application

This Privacy Policy applies to all users who:

  • Access or use FitMetrics web or mobile apps

  • Integrate FitMetrics with third-party platforms (e.g., Trainerize, WHOOP, Zoom)

  • Submit any data or content through the Platform

FitMetrics is strictly a B2B (business-to-business) platform. This policy assumes that all users are operating in a professional capacity and managing their own obligations under applicable privacy laws.

Information We Collect

3.1 Business and Account Information:

  • Name, email, phone, and business identity

  • Company details and billing information

3.2 Usage Data:

  • Login timestamps, feature usage, and interaction patterns

  • Browser/device metadata

3.3 Uploaded Client Data (by business users):

  • Health metrics, communication logs, blood test results

  • Trainerize, Zoom, WHOOP, and other API-integrated data

3.4 Support Communication:

  • Emails, chat transcripts, technical logs

Purpose of Data Collection

We collect and use data for legitimate business purposes, including:

  • Operating and maintaining the platform

  • Providing AI analysis and automated tools

  • Improving product functionality and support

  • Auditing usage and preventing misuse

  • Enforcing our Terms and legal protections

HIPAA Compliance

FitMetrics is HIPAA-compliant, but only to the extent that it applies to U.S.-based healthcare clients. FitMetrics does not assume responsibility for the privacy practices of business users or how they manage their client data.

You, the business user, are solely responsible for compliance with local privacy laws and client data management.

Data Retention Policy

We retain all business and usage data as long as your account is active and for up to 7 years thereafter for:

  • Legal compliance

  • Accounting and auditing

  • Fraud prevention

  • System backups

Business users cannot demand deletion of logs, compliance history, or payment records during the retention period.

Subprocessors and Third Parties

We share limited data with trusted subprocessors strictly necessary for:

  • Hosting (e.g., AWS)

  • Payment processing (e.g., Stripe)

  • Communication tools (e.g., Intercom, SendGrid)

  • Third-party integrations (e.g., Trainerize, WHOOP, Zoom)

All subprocessors are contractually bound to data protection obligations. We are not liable for third-party platform usage once data is transmitted via authorized APIs.

Data Security

We use commercially reasonable security methods, including:

  • End-to-end encryption (at rest and in transit)

  • Role-based access control

  • Monitoring and alerts

No system is infallible. By using FitMetrics, you accept all associated risks and agree that FitMetrics AI LLC is not liable for any data breach unless caused by proven gross negligence.

No Customer Access to Our Systems

End clients (coaching clients of business users) do not have any standing rights to access, modify, or request deletion of their data through FitMetrics. Such requests must be handled by the business user. FitMetrics is not a data controller in that context.

Limitation of Liability

FitMetrics AI LLC shall not be liable for:

  • Business losses due to misconfiguration or misuse of the platform

  • Indirect damages resulting from AI recommendations

  • Third-party misuse (e.g., team members, subcontractors, or resellers)

  • Client disputes or legal action arising from your use of our tools

Changes to This Policy

We may update this policy at any time without prior notice. Updates will be posted at https://www.fitmetrics.ai. Continued use of the platform constitutes acceptance of any revisions.

Contact

FitMetrics AI LLC
1207 Delaware Ave #3302
Wilmington, DE 19806, USA
📧 support@fitmetrics.ai
Attn: Xenios Charalambous